In a world where the internet has revolutionized the way businesses operate, customer service has become a defining factor for success or failure. Adrienne Barker and Mitch Graf, two seasoned entrepreneurs, share their thoughts and experiences on the current state of customer service and its impact on businesses. Join us as we delve into their insights and discover how they navigate the ever-changing landscape.
According to Adrian Barker, customer service is no longer about average experiences. The internet has forced businesses to either step up their game or face the consequences. Barker believes that there is no middle ground anymore. Customers are demanding exceptional service, leading to the emergence of six-star experiences. Conversely, businesses that fail to meet these expectations are met with one-star reviews and potential failure. Barker emphasizes the importance of acknowledging outstanding customer service through social media. In a world often dominated by negativity, she believes that expressing gratitude and appreciation publicly can make a difference. By thanking service providers online, Barker aims to promote a more positive narrative in the customer service realm.
A Serial Entrepreneur Mitch Graf, with his extensive background in entrepreneurship, shares his perspective on starting and exiting businesses. Graf typically plans for a three to five-year timeline, as he finds himself getting bored beyond that point. He loves the process of creating, building, and eventually offloading businesses to embark on new ideas. Graf’s goal is to create value and find suitable buyers or investors who can carry on the businesses he establishes.
Both Barker and Graf emphasize the importance of efficiency and work-life balance. The world of customer service is rapidly evolving, and businesses must adapt to meet the demands of today’s consumers. Barker and Graf offer valuable insights into thriving in this new era, whether through embracing the extremes of exceptional service or implementing efficient systems to create work-life balance. Their experiences remind us of the importance of constantly innovating, appreciating excellent service, and embracing new opportunities that come our way. As we navigate the ever-changing landscape, let us learn from these seasoned entrepreneurs and strive for excellence in every interaction with our customers.